Cash Central - BAD CUSTOMER SERVICE
Get better Customer Service.
I've been calling for almost two months to change my bank account information because I needed to close that account. They do not answer emails, online "chat", the collections department doesn't answer the phone they actually ask to put you on hold then hangs up the phone, and they keep trying to draft out of an account that is closed then sending emails stating the payment bounced.
I just wanted to pay my remaining balance on my account of $200 but since they will not answer the phone or reply back to an email the new balance owed is $332.00! Once I actually got a hold of someone to just pay the entire thing with my debit card to save from the hassle.
I get a email 4 days later stating they tried to draft from the closed account AGAIN! DO NOT GET A LOAN FROM THIS PLACE!
Reason of review: Poor customer service.
Monetary Loss: $132.
Preferred solution: Better customer service in the future. .
Cash Central Pros: Easy approval online.
Cash Central Cons: Communication.
Location: 6785 Bobcat Way #200, Dublin, OH 43016, USA
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Comments
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I am so glad you posted this. I'm having a somewhat similar problem.
Approved for loan, wrong bank account number (I left out a digit). Have called to fix it, was given email address, also used linked email.
No response at all. Your review tells me to move on and not look back!